Are Velor shoes made from genuine leather?
Yes. Velor focuses on premium handcrafted leather footwear made using carefully selected materials, refined finishing, and attention to detail to ensure a luxurious appearance and lasting durability.

Are all Velor shoes handcrafted?
Yes. Every pair is individually handcrafted with precision and craftsmanship rather than mass-produced. Our production process is designed to maintain premium quality standards and timeless finishing.

How long does delivery take?
Ready-to-wear articles are generally delivered within 10–15 business days across Pakistan, while custom or made-to-order articles usually require 20–25 business days due to additional production time. International delivery timelines may vary depending on destination and customs clearance.

Do you offer custom or made-to-order articles?
Yes. Selected Velor articles may be available for custom production or made-to-order requests. Production timelines for such articles may vary depending on design requirements and craftsmanship details.

Do you offer size exchange?
Yes. Velor offers size exchanges subject to product availability and exchange policy conditions. The product must remain unused and in original condition for exchange eligibility.

Can I return my order?
Returns may only be accepted under specific conditions such as receiving a damaged, defective, or incorrect product. Returned items must remain unused and in their original condition with complete packaging.

Do you offer refunds?
Refunds are processed only after the returned article has been inspected and approved by the Velor quality team. Approved refunds are issued through the original payment method or another applicable payment channel.

Do you ship internationally?
Yes. International shipping may be available depending on the destination country. Delivery timelines and shipping conditions for international orders may vary due to customs procedures and courier operations.

Will I have to pay customs duties for international orders?
Customers placing international orders are responsible for any customs duties, import taxes, or additional charges applicable in their respective country. These charges are determined by local customs authorities.

How should I care for my Velor footwear?
To maintain the quality and appearance of genuine leather footwear, customers are advised to store shoes in a cool, dry place, avoid excessive moisture, clean gently with a soft cloth or brush, and use quality leather care products when required. Proper care helps preserve the longevity and character of handcrafted leather.

Are slight leather creases or texture variations considered defects?
No. Natural leather variations, minor creasing, and texture differences are part of the authenticity and character of genuine handcrafted leather footwear. These natural characteristics are not considered manufacturing defects.

How can I contact Velor for support or inquiries?
Customers can contact Velor for order assistance, support, or general inquiries through the following channels:

Email: velorpremiere@gmail.com

WhatsApp: +923075612239