At Velor, every pair of shoes is crafted with precision, premium materials, and attention to detail. Since our articles are carefully handcrafted rather than mass-produced, delivery timelines are designed to ensure the highest level of finishing and quality. By placing an order with Velor, customers acknowledge and agree to the shipping timelines, processing procedures, and delivery terms outlined below. We aim to provide a smooth and reliable delivery experience while maintaining the luxury standards that define our brand.

Ready-to-Wear Orders

All ready-to-wear and standard articles are typically delivered within 10–15 business days across Pakistan. These timelines include order processing, quality checks, packaging, and courier handling. Delivery schedules may vary slightly depending on the customer’s location, courier operations, or seasonal demand periods.

Custom / Made-to-Order Articles

Custom-crafted and made-to-order articles require additional production time due to the handcrafted nature of the process. Such orders are generally delivered within 20–25 business days. Every custom pair is individually prepared with refined finishing and careful detailing to ensure it meets Velor’s premium quality standards.

International Orders
International shipping timelines may vary depending on the destination country, customs clearance procedures, and courier services. Customers placing international orders are responsible for any customs duties, import taxes, or additional charges applicable in their respective country. Velor is not responsible for delays caused by customs inspections or international shipping regulations.

Order Processing

All orders are processed after successful confirmation. Orders placed on weekends, public holidays, or outside working hours are processed on the next business day. During high-demand periods, promotional launches, festive seasons, or sales events, processing and delivery timelines may extend slightly. Velor reserves the right to manage production timelines according to operational requirements while maintaining product quality and craftsmanship standards.

Shipping & Delivery Conditions

Velor works with trusted courier partners to ensure secure and reliable delivery of every order. Once an order has been dispatched, customers will receive shipment tracking details through the provided contact information. Delivery timelines mentioned on the website are estimated and should not be considered guaranteed delivery dates. Unexpected courier delays, weather conditions, operational disruptions, or other unforeseen circumstances may occasionally affect shipment schedules.

Important Notes

Velor footwear is handcrafted with premium finishing and detailed craftsmanship. Minor variations in texture, color tone, or natural leather characteristics are considered part of the uniqueness and authenticity of genuine handcrafted leather products. Production timelines may occasionally vary slightly to maintain the quality standards associated with the Velor brand.

Customers are advised to ensure that shipping details, contact information, and delivery addresses are entered correctly at the time of placing the order. Velor shall not be held responsible for delays or failed deliveries caused by incorrect customer information.

Contact Information

For any shipping-related questions, delivery concerns, or order assistance, customers may contact Velor through the following channels: Email: velorpremiere@gmail.com WhatsApp: +923075612239